Statement
📖 Knowledge Base

Knowledge Base

Answers to frequently asked questions about our hosting services, servers, and domains.

No results found. Try a different search term or contact our support team.
Click "Register" on the homepage or in the portal. Enter your personal details and a valid email address. After confirming via email, your account is immediately active and you can start ordering services.
Log in to your customer portal and select the desired server package under "Products". Configure your options, choose a payment method, and complete the order. Your server is typically provisioned within minutes.
Visit our customer portal at portal.inxsystemsolution.com and log in with your email address and password. If you have forgotten your password, you can reset it using the "Forgot password" feature.
We accept credit cards (Visa, Mastercard), SEPA direct debit, PayPal, and bank transfers. All payments are processed securely over encrypted connections.
We offer shared web hosting, virtual servers (VPS) with KVM virtualization, and dedicated servers with exclusive hardware. All packages include NVMe SSD storage, DDoS protection, and a 99.9% uptime guarantee.
After provisioning, you will receive an email with your access credentials, including IP address, username, and password. For SSH access, use a terminal client such as PuTTY or the built-in terminal of your operating system. FTP access is available via clients like FileZilla.
Yes, you can reinstall the operating system at any time through your customer portal. We offer a wide selection of Linux distributions (Ubuntu, Debian, CentOS) and Windows Server. Please note that a reinstallation will erase all existing data on the server.
Our monitoring system detects outages automatically and notifies our technical team immediately. In most cases, the issue is resolved within minutes. If a hardware defect is present, we will migrate your server to a new machine as quickly as possible. You will be informed of the status via email.
You can upgrade your server package at any time through the customer portal to get more CPU, RAM, or storage. For VPS solutions, scaling typically takes just a few minutes without data loss. For dedicated servers, please contact our team for individual consultation.
Domains can be registered directly through your customer portal. Search for your desired domain, check availability, and complete the registration. The domain is activated within minutes and can be linked to your server immediately.
Navigate to "Domains" in the customer portal and select the desired domain. There you will find the DNS editor, where you can edit A, CNAME, MX, and other records. Changes are typically propagated worldwide within 24 hours.
Yes, you can transfer existing domains from other providers to INX. Request the auth code from your current provider and start the transfer in the customer portal. The process usually takes 5-7 business days, during which your domain remains accessible.
Yes, all server packages include free SSL certificates via Let's Encrypt. These are automatically issued and renewed. For advanced requirements, we also offer premium SSL certificates (Wildcard, EV) at an additional cost.
Log in to the customer portal and navigate to the "Invoices" section. Next to each invoice you will find a download button to save the invoice as a PDF file. All invoices are automatically archived and available to you at any time.
Your subscription is automatically renewed at the end of each billing period. You can find the exact date in the customer portal under "Subscriptions". You will receive a reminder email with details a few days before renewal.
If a payment fails, we will attempt to collect the amount up to three times. You will receive an email notification each time. If the payment continues to fail, your service will be paused after a grace period of 7 days until the outstanding invoice is settled.
Navigate to "Settings" in the customer portal and select the "Payment Methods" section. There you can add new payment methods or modify existing ones. The change takes effect from the next billing cycle.
All prices listed on our website are net prices plus the applicable value-added tax (currently 19% in Germany). Your invoice will show the net amount and VAT separately. Business customers from other EU countries with a valid VAT ID may use the reverse-charge procedure under certain conditions.
Your data is stored in ISO 27001-certified data centers in Germany. We use end-to-end encrypted connections (TLS/SSL) and strictly comply with the GDPR. Additionally, we employ firewalls, intrusion detection systems, and regular security audits.
DDoS protection (Distributed Denial of Service) defends against attacks aimed at overwhelming your server with massive requests. Our DDoS protection system detects and filters malicious traffic automatically in real time. This protection is included free of charge with all INX packages and requires no additional configuration.
Yes, we create daily automatic backups of your server, retained for up to 7 days. You can restore a backup at any time through the customer portal. For extended backup strategies, we offer additional options with longer retention periods.
Go to "Settings" in the customer portal and enable two-factor authentication. Scan the displayed QR code with an authenticator app (e.g., Google Authenticator or Authy). Once activated, a one-time code will be required at each login, significantly enhancing your account security.
In the customer portal, you can upgrade or downgrade your current plan at any time under "Subscriptions". For upgrades, the difference is charged proportionally; for downgrades, you receive a credit for the next billing period. The change usually takes effect immediately.
You can cancel your subscription at any time through the customer portal under "Subscriptions". The cancellation takes effect at the end of the current billing period, and you can continue using your service without restrictions until then. Cancellation is also possible via email to support@inxsystemsolution.com.
No, INX does not have a minimum contract term. All subscriptions can be cancelled monthly, giving you maximum flexibility. We also offer optional annual contracts with a discount.
For monthly billing, there is no prorated refund, as the service remains active until the end of the billing period. For annual contracts, we offer a full refund within the first 14 days. If you have questions, please contact our support team.
Log in to the customer portal and navigate to "Support Tickets". Click "Create New Ticket", select the appropriate category, and describe your issue in as much detail as possible. Our team will process your ticket as quickly as possible and you will be notified of updates via email.
Our support team typically responds within 2 hours during business hours (Mon-Fri, 9 AM - 6 PM). Critical requests such as server outages are prioritized and handled outside business hours as well. The average initial response time is under 30 minutes.
Yes, you can reach us by phone at +49 170 6587586 during business hours (Mon-Fri, 9 AM - 6 PM). For efficient handling, we recommend creating a ticket in advance so our team already has your issue documented. Outside business hours, our ticket system is the fastest option.
For emergencies such as server outages or security incidents, please create a ticket with "Critical" priority in the customer portal. These tickets are monitored around the clock and handled immediately. Alternatively, you can reach our emergency support by phone at +49 170 6587586.

Didn't find an answer?

Our team is happy to help – via email, ticket, or phone.

📩 Contact Us 🎫 Create Ticket 📞 Call: +49 170 6587586