These Terms and Conditions apply to all contracts between INX System Solution, Klingerstr. 33, 95615 Marktredwitz, Germany (hereinafter referred to as "Provider") and the Customer regarding the provision of IT services, web hosting, server hosting and related services. Any deviating terms and conditions of the Customer shall only be recognised if the Provider has expressly agreed to them in writing. These Terms and Conditions also apply to all future business relationships, even if they are not expressly agreed upon again.
The Provider offers IT services, in particular web hosting, server hosting (shared, VPS, dedicated), domain registration, SSL certificates, email hosting as well as custom software development and system administration. The type and scope of the respective service are determined by the service description of the chosen product or by individual agreements. The Provider is entitled to further develop and adapt the technical infrastructure, provided that the contractually agreed services are not substantially impaired.
The presentation of products and services on the Provider's website does not constitute a binding offer. The Customer submits a binding offer by placing an order. The contract is only concluded upon acceptance by the Provider, which is effected by an order confirmation via email or by the provision of the service. The Provider reserves the right to decline orders without stating reasons.
All prices are stated in euros as final prices including the applicable statutory value-added tax (currently 19 %) unless expressly indicated otherwise. Invoices are issued in advance for the respective billing period; the invoice shows the net amount and VAT separately. Payments are due within 14 days of the invoice date without deduction. In the event of late payment, the Provider is entitled to charge default interest at the statutory rate and, after a prior reminder, to suspend the service. The Provider reserves the right to adjust prices with a notice period of at least 4 weeks.
The minimum contract term is determined by the respective service description. If the contract is not terminated with a notice period of 4 weeks before the end of the contract term, it shall be automatically renewed for the same period. Termination requires text form (email is sufficient). The right to extraordinary termination for good cause remains unaffected. In the event of extraordinary termination by the Provider due to a breach of contract by the Customer, there shall be no entitlement to a refund of fees already paid.
The Provider aims to achieve an availability of hosting services of 99.9% on an annual average. This excludes scheduled maintenance periods, which will be announced in advance where possible, as well as disruptions beyond the Provider's control (force majeure, third-party disruptions, cyber attacks). The Provider is entitled to make technical changes, provided that the contractually agreed service is essentially maintained.
The Provider performs regular backups of the server systems. Notwithstanding this, the Customer is solely responsible for regularly backing up their own data. The Provider shall not be liable for the loss of customer data if the Customer has failed to fulfil their own obligation to back up data. The Provider recommends that the Customer create daily backups.
The Provider shall have unlimited liability for damages arising from injury to life, body or health, as well as in cases of wilful misconduct and gross negligence. In cases of slight negligence, the Provider shall only be liable for breaches of material contractual obligations (cardinal obligations), limited to foreseeable, contract-typical damages. Liability for lost profits, indirect damages and consequential damages is excluded in cases of slight negligence. Liability under the German Product Liability Act remains unaffected.
The Provider processes personal data of the Customer exclusively in accordance with applicable data protection regulations, in particular the GDPR and the German Federal Data Protection Act (BDSG). Details are set out in the Provider's Privacy Policy. Insofar as the Provider processes personal data on behalf of the Customer, the parties shall conclude a separate data processing agreement pursuant to Art. 28 GDPR.
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from or in connection with this contract shall be, to the extent legally permissible, the registered office of the Provider. Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, a valid provision shall apply that most closely reflects the economic purpose of the invalid provision. No oral side agreements exist; amendments and supplements to this contract require text form.
Consumers have a statutory right of withdrawal for distance contracts. Details are set out in the following withdrawal information. Withdrawal may be declared informally, using the model withdrawal form or via the "Withdraw from contract" button on our website. Businesses have no right of withdrawal. Withdraw from contract
Information on the right of withdrawal
Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise the right of withdrawal, you must inform us (INX System Solution, Klingerstr. 33, 95615 Marktredwitz, Germany, e-mail: info@inxsystemsolution.com, phone: +49 170 6587586) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory. You may also declare the withdrawal via the "Withdraw from contract" button on our website; in that case you will receive an acknowledgement of receipt by e-mail without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. Expiry of the right of withdrawal: For services, the right of withdrawal expires when we have fully performed the service and began performance only after you gave your express consent and acknowledged that you lose your right of withdrawal once the contract has been fully performed. For digital content not supplied on a tangible medium, the right of withdrawal expires when we have begun performance after you expressly consented, acknowledged the loss of the right of withdrawal and we have provided you with a confirmation of the contract.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) – To INX System Solution, Klingerstr. 33, 95615 Marktredwitz, Germany, e-mail: info@inxsystemsolution.com: – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date. (*) Delete as appropriate.
For data processing services (in particular web hosting, VPS, cloud servers, dedicated servers and managed services) the customer has the rights under Chapter VI of Regulation (EU) 2023/2854 (Data Act). (1) The customer may at any time require the provider to support a switch to another provider or to the customer's own infrastructure and to provide the customer's exportable data. The notice period for a switching request is no more than two months. (2) The transitional period is no more than 30 days; if the switch is technically unfeasible within this period, the provider notifies the customer within 14 working days, giving reasons and an alternative transitional period of no more than seven months. The customer may extend the transitional period once. (3) The provider makes all exportable data and digital assets of the customer available in a structured, commonly used and machine-readable format and, where required, supports direct transfer to the new provider. Data categories and formats are described on the page "Switching providers & data export". (4) After completion of the switch the data remains retrievable for at least 30 days; it is then deleted unless statutory retention obligations apply. The provider confirms the deletion. (5) Until 11 January 2027, no more than the costs directly incurred are charged for switching support; from 12 January 2027 no switching charges are levied. The standard data export in the customer portal is free of charge. (6) The contract ends upon successful completion of the switch or at the end of the retrieval period; a minimum contract term does not prevent a switching request. Exercising these rights entails no other disadvantages. Switching providers & data export
Consumers may at any time also terminate contracts concluded via this website using the "Terminate contracts here" button (Section 312k German Civil Code) on our website. Receipt of the termination is confirmed by e-mail without delay. Statutory and contractual notice periods remain unaffected. Independently of this, any termination may be declared informally in text form (e.g. by e-mail). Cancel contracts here