Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

2. Data Collection and Processing

When Visiting the Website

When you access our website, the following data is automatically stored in server log files:

• IP address (anonymised)
• Date and time of access
• Requested page / URL
• Referrer URL (previously visited page)
• Browser and operating system

Registration / Customer Account

When registering for our customer portal, we collect your name, email address and, where applicable, your company name. This data is used for contract fulfilment and account management.

Contact Requests

If you contact us by email or contact form, your details will be stored for the purpose of processing the enquiry and in case of follow-up questions.

3. Purpose of Data Processing

• Provision and optimisation of our website
• Contract fulfilment and customer support
• Responding to contact enquiries
• Ensuring IT security and preventing misuse
• Compliance with statutory retention obligations

4. Legal Basis

The processing of your personal data is based on the following legal grounds:

• Art. 6 Abs. 1 lit. b DSGVO – Contract fulfilment and pre-contractual measures
• Art. 6 Abs. 1 lit. c DSGVO – Compliance with legal obligations
• Art. 6 Abs. 1 lit. f DSGVO – Legitimate interest (e.g. IT security, website optimisation)
• Art. 6 Abs. 1 lit. a DSGVO – Consent (e.g. for newsletters or cookies)

5. Your Rights

You have the right at any time to:

• Access (Art. 15 DSGVO)
• Rectification (Art. 16 DSGVO)
• Erasure (Art. 17 DSGVO)
• Restriction of processing (Art. 18 DSGVO)
• Data portability (Art. 20 DSGVO)
• Objection (Art. 21 DSGVO)

To exercise your rights, please contact: info@inxsystemsolution.com

You also have the right to lodge a complaint with a data protection supervisory authority.

6. Cookies

Our website only uses technically necessary cookies that are required for the operation of the site. No tracking or marketing cookies are used.

Audience measurement: Only if you enable the "Statistics" category in the cookie banner do we count page views and visits per day. We store neither your IP address nor your browser identifier; the referring page is reduced to its domain. Visits are counted using a daily changing, non-reversible hash of your session identifier. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) German TDDDG), which you can withdraw at any time via the cookie settings. Raw data is deleted after 90 days; only daily totals are kept.

7. Data Security

We employ technical and organisational security measures to protect your data against manipulation, loss, destruction and unauthorised access. Our website uses SSL/TLS encryption for all data transmissions.

8. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy to reflect changes in the legal situation or changes to our services.

The current version of the Privacy Policy as published on our website shall always apply.

9. Support requests, callback and video support

To process your support requests (tickets), we store the information you provide (subject, messages, attachments, contact details) as well as status changes and the processing history. The legal bases are Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and Art. 6(1)(f) GDPR (traceability and proof of processing).

For callback and video support, we store call metadata: who requested and accepted the call, the time, the duration and status events (e.g. requested, accepted, missed, ended). The purpose is to process your request and to ensure traceability (Art. 6(1)(b) and (f) GDPR).

If you write to our support mailbox by email, a ticket is created from it automatically; for this purpose we process the sender, subject, message text and attachments. We confirm receipt by email.

The satisfaction rating after a ticket is voluntary. We store your rating (1–5) and an optional comment, linked to the ticket.

We store this data until your request has been dealt with, plus any statutory retention periods. Your rights under Section 5 remain unaffected.